Terms & Conditions
Last Updated: 02/03/2026
Welcome to Printed Gift House LTD. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by these terms.
If you do not agree with any part of these Terms & Conditions, please do not use our website.
1. Company Information
Printed Gift House LTD
Unit 15, Roebuck Center
High St, Newcastle-under-Lyme
Newcastle ST5 1SW
United Kingdom
Email: info@printedgifthouse.com
2. Use of Our Website
By using this website, you confirm that:
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You are at least 18 years old or using the website under parental supervision.
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You will provide accurate and complete information when placing an order.
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You will not misuse the website, attempt fraud, or engage in unlawful activity.
We reserve the right to refuse service to anyone at our discretion.
3. Products & Customisation
Printed Gift House specialises in customised and personalised printed products.
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Customers are responsible for ensuring all personalisation details (names, spelling, dates, images, colours, etc.) are correct before placing an order.
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We are not responsible for errors submitted by customers.
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Product images are for illustration purposes only. Colours may vary slightly due to screen settings and printing processes.
We reserve the right to modify or discontinue products without notice.
4. Pricing & Payments
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All prices are listed in GBP (£) unless otherwise stated.
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Prices may change at any time without prior notice.
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Payment must be made in full at the time of purchase.
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We reserve the right to cancel orders due to pricing errors or suspected fraud.
5. Order Acceptance & Cancellation
Once you place an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.
We reserve the right to:
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Cancel orders due to stock issues
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Refuse orders suspected of fraudulent activity
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Cancel orders containing incorrect pricing
Customised orders cannot be cancelled once production has started.
6. Shipping & Delivery
Delivery times are estimates and may vary due to:
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Courier delays
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Seasonal demand
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Incorrect shipping details provided by customers
We are not responsible for delays caused by third-party delivery services.
Customers are responsible for ensuring their delivery address is correct.
7. Returns & Refunds
Please refer to our Refund & Return Policy for full details.
In summary:
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Personalised items are non-refundable unless defective or incorrect due to our error.
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Customers must report damaged or incorrect items within 48 hours of delivery.
8. Intellectual Property
All content on this website, including:
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Logos
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Designs
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Graphics
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Product images
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Website content
is the property of Printed Gift House LTD and may not be copied, reproduced, or used without written permission.
Customers confirm they have the right to use any images or content they upload for customisation.
We are not liable for copyright infringement caused by customer-submitted content.
9. Limitation of Liability
To the fullest extent permitted by law:
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We shall not be liable for indirect, incidental, or consequential damages.
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Our total liability shall not exceed the amount paid for the product purchased.
Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud.
10. Privacy
We respect your privacy. Please refer to our Privacy Policy for information on how we collect and use your personal data.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us: