Refund and Returns Policy
Last Updated: 02/03/2026
Thank you for shopping with Printed Gift House LTD. We value your trust and aim to provide high-quality customised and printed products. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns Eligibility
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in its original packaging
You must provide proof of purchase (order number or receipt)
Please do not send your purchase back to the manufacturer.
2. Customised & Personalised Items
Most of our products are custom-made or personalised. Therefore:
Personalised or customised items cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to our error.
Please double-check spelling, dates, images, and custom details before confirming your order.
If there is a mistake caused by us, we will gladly replace or refund the item.
3. Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable products
Sale or discounted items
Health and personal care items
Any item returned more than 30 days after delivery
4. Partial Refunds
Partial refunds may be granted in the following situations:
Item shows clear signs of use
Item is not in its original condition
Item is damaged or missing parts not due to our error
Item returned after 30 days (at our discretion)
5. Refund Process
Once your return is received and inspected, we will notify you by email.
If approved:
Your refund will be processed
A credit will automatically be applied to your original method of payment
Processing time may vary depending on your bank or payment provider
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card provider
Contact your bank (processing times may vary)
If you still have not received your refund, please contact us at:
???? info@printedgifthouse.com
7. Exchanges
We only replace items if they are defective, damaged, or incorrect due to our error.
To request an exchange:
Email: info@printedgifthouse.com
Return Address:
Printed Gift House LTD
Unit 15, Roebuck Center
High St, Newcastle-under-Lyme
Newcastle ST5 1SW
United Kingdom
8. Shipping Returns
To return your product, please mail it to the address above.
Customers are responsible for return shipping costs
Shipping costs are non-refundable
If a refund is approved, return shipping costs may be deducted
We recommend using a trackable shipping service for valuable items
We cannot guarantee that we will receive your returned item without tracking.
9. Damaged or Incorrect Orders
If your item arrives damaged or incorrect:
Contact us within 48 hours of delivery
Provide clear photos of the issue
Include your order number
We will review the issue and resolve it as quickly as possible.
10. Need Help?
For any questions regarding refunds and returns, please contact us: