Refund and Returns Policy

Last Updated: 02/03/2026

Thank you for shopping with Printed Gift House LTD. We value your trust and aim to provide high-quality customised and printed products. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns Eligibility

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • You must provide proof of purchase (order number or receipt)

Please do not send your purchase back to the manufacturer.

2. Customised & Personalised Items

Most of our products are custom-made or personalised. Therefore:

  • Personalised or customised items cannot be returned or refunded unless they arrive damaged, defective, or incorrect due to our error.

  • Please double-check spelling, dates, images, and custom details before confirming your order.

If there is a mistake caused by us, we will gladly replace or refund the item.

3. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable products

  • Sale or discounted items

  • Health and personal care items

  • Any item returned more than 30 days after delivery

4. Partial Refunds

Partial refunds may be granted in the following situations:

  • Item shows clear signs of use

  • Item is not in its original condition

  • Item is damaged or missing parts not due to our error

  • Item returned after 30 days (at our discretion)

5. Refund Process

Once your return is received and inspected, we will notify you by email.

If approved:

  • Your refund will be processed

  • A credit will automatically be applied to your original method of payment

  • Processing time may vary depending on your bank or payment provider

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank (processing times may vary)

If you still have not received your refund, please contact us at:
???? info@printedgifthouse.com

7. Exchanges

We only replace items if they are defective, damaged, or incorrect due to our error.

To request an exchange:

Email: info@printedgifthouse.com
Return Address:
Printed Gift House LTD
Unit 15, Roebuck Center
High St, Newcastle-under-Lyme
Newcastle ST5 1SW
United Kingdom

8. Shipping Returns

To return your product, please mail it to the address above.

  • Customers are responsible for return shipping costs

  • Shipping costs are non-refundable

  • If a refund is approved, return shipping costs may be deducted

  • We recommend using a trackable shipping service for valuable items

We cannot guarantee that we will receive your returned item without tracking.

9. Damaged or Incorrect Orders

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • Include your order number

We will review the issue and resolve it as quickly as possible.

10. Need Help?

For any questions regarding refunds and returns, please contact us:

???? info@printedgifthouse.com

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