FAQ

What does Printed Gift House sell?
Printed Gift House specialises in high-quality customised and personalised gifts, including printed clothing, mugs, cushions, home décor items, and special occasion gifts.

  1. Choose your product

  2. Enter your personalisation details (name, photo, text, etc.)

  3. Add to cart

  4. Complete checkout securely

You’ll receive an order confirmation email once your purchase is successful.

  1. Most orders are processed quickly and delivered within a few working days.
    Delivery times may vary depending on:

    • Product type

    • Customisation requirements

    • Seasonal demand

    • Delivery location

    You will receive tracking details once your order has been dispatched (if applicable).

  1. Because most of our products are customised:

    • Orders cannot be changed or cancelled once production has started.

    • If you need to make changes, contact us immediately after placing your order.

    We cannot guarantee changes once printing begins.

  1. Personalised items are non-refundable and non-returnable unless:

    • The item arrives damaged

    • The item is defective

    • The item is incorrect due to our error

    Please see our Refund & Return Policy for full details.

  1. If your order arrives damaged or incorrect:

    • Contact us within 48 hours of delivery

    • Provide clear photos of the issue

    • Include your order number

    We will review the issue and arrange a replacement or refund where applicable.

  1. Before placing your order:

    • Double-check spelling and dates

    • Ensure uploaded photos are high resolution

    • Review all personalisation details carefully

    Printed Gift House is not responsible for customer-submitted errors.

  1. We accept secure online payments via major debit and credit cards and other supported payment gateways available at checkout.

    All transactions are processed securely.

  1. Due to different screen settings and printing processes:

    • Colours may vary slightly from what you see on your device.

    We always aim to produce the closest possible match.

  1. Yes! We offer bulk orders for:

    • Corporate gifts

    • Events

    • Special occasions

    • Promotional merchandise

    Please contact us at info@printedgifthouse.com for bulk pricing.

  1. You can contact us via:

    📧 Email: info@printedgifthouse.com

    We aim to respond to all enquiries as quickly as possible.

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